Real Reviews From Real Businesses

Over 60,000 businesses have processed with Easy Pay Direct. Here is what they have to say about getting approved, staying live, and having a team that picks up the phone.

Total Sales
$0
+12%
Total Customers
0
+21.5%
Total Orders
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+18%

What Merchants Say About Our Support

Easy Pay Direct tracks customer satisfaction through structured CSAT surveys. Here is what the data shows.

6.45 / 7
Average support rating across all CSAT responses
86%
Percentage of respondents giving a perfect 7/7 rating
873 happy customers
Across 969 surveys submitted

Case Studies From Businesses Like Yours

Three operators ran into payment processing problems. Here is how Easy Pay Direct helped each one get back on track.

Mastermind.com — Launch Saved in 12 Minutes
Launch saved in 12 minutes

Mastermind.com — Launch Saved in 12 Minutes

A major product launch started declining transactions 12 minutes in. With two pre-approved merchant accounts and real-time routing support from Easy Pay Direct, the launch was rescued with zero lost transactions after failover.

Read the case study
Frank Kern — Approved in 4 Days, Second Account in 11
Approved in 4 days, second account in 11

Frank Kern — Approved in 4 Days, Second Account in 11

Frank Kern received a 30-day termination notice from his prior provider. Easy Pay Direct completed the EMAP application and had his first new merchant account approved in 4 days, his second in 11 days, both with better terms.

Read the case study
Dean Graziosi — 5% Reserve Hold Removed
5% reserve hold removed

Dean Graziosi — 5% Reserve Hold Removed

Dean Graziosi's prior processor imposed a 5% reserve hold overnight with no warning. Easy Pay Direct set up new merchant accounts with multi-account architecture and ongoing dedicated specialist support, removing the hold and restoring normal processing.

Read the case study

Hear It Directly From Merchants

Three video testimonials from business owners and marketers who have processed with Easy Pay Direct.

Easy Pay Direct Testimonial Reel

Jason Fladlien on Easy Pay Direct

Roland Frasier on Easy Pay Direct

What Merchants Said After Their Support Experience

Verbatim feedback from CSAT surveys. All ratings are 7 out of 7. Normalized for punctuation.

Source: Internal HubSpot CSAT survey, Nov 2022 - Dec 2025.

"You guys are the best, you integrated me very quickly and provided all the guides. I'm really happy with the experience."

Ruben L.

2025-12-03 · Ticket: Gateway Build

"My experience was excellent because the team was professional, responsive, and guided me clearly through every step of the process. The attention to detail and willingness to answer all my questions made everything smooth and stress-free."

Paul O.

2025-11-21 · Ticket: Boarding Application

"What was great about my experience was the level of attention to detail and the fast, clear communication. Everything felt smooth, professional, and very easy to understand. I truly appreciate that."

Timothy T.

2025-11-21 · Ticket: Boarding Application

"My experience was excellent because the team was responsive, professional, and guided me clearly through the process. Every detail was explained thoroughly, which made everything smooth and stress-free. I felt supported at every step."

Steve M.

2025-11-21 · Ticket: Boarding Application

"Whenever I call in I am treated like an old friend. Always amazing customer service and resolving of any issue I may have."

Tricia F.

2025-11-17 · Ticket: Account Approval

"Daniel is amazing. He's quick to respond and help answer any question or resolve an issue I have. So appreciate him."

Robin C.

2025-11-13 · Ticket: Payment Charge Issue

"I was assisted promptly and my issue has been resolved. Curtis is also working on a potential more permanent fix for my integration issue. Great to deal with. Thankful to be an EasyPay customer."

Elite F.

2025-10-24 · Ticket: Welcome Onboarding

"Daniel has been an amazing rep. Always looking to help, even anticipating my needs. I never worry because I know he is there when I need him."

Paul G.

2025-08-14 · Ticket: Activation Attempt

"Daniel did a great job. He quickly solved the problem and got our systems back up and running. Thank you."

Tyler H.

2025-08-07 · Ticket: Fraud Response

"Grace and Daniel are the stars. I wish I had people like them in my team so my customer will always feel satisfied and happy about the services. Gems like these guys really deserve a raise. You guys are the best and always responsive. Cheers."

Syed O.

2025-06-26 · Ticket: Reserve Release

"Ian is always fabulous to work with, which is why when I moved roles to a different company I still came back to Ian and EPD. Thanks for always having amazing support."

Kelly C.

2025-06-13 · Ticket: Gateway Integration

"Julian was determined to solve my issue as quickly as possible. I'm very impressed with his knowledge."

Lisa S.

2025-05-12 · Ticket: Payment Processing Setup

Trustpilot

More From Trustpilot Reviewers

Verbatim 4 and 5 star reviews from Trustpilot.

"I don't usually take the time to write reviews, but Easy Pay Direct absolutely earned this one. From the start, the process was smooth, transparent, and way less stressful than I expected especially for a high-risk business. Ian was always available, quick to respond, and actually took the time to explain things in a way that made sense."

nichole

2026-05-01

"Highly recommend. Flawless integration and support."

Connor Hamilton

2025-02-14

"The Easy Pay Direct team will always make sure you're taken care of. Their support has been phenomenal and the best I've ever seen. I would definitely recommend them over any other payment processor."

Ethan

2025-02-10

"Easy Pay Direct is so so much better than my last processor. They set everything up for me and answered all my questions."

Stephanie Everette

2025-01-31

"Great for coaches like me. As a coach, payments can get complicated with different clients and plans. Easy Pay Direct simplified everything for me."

Francis Gillard

2025-01-28

"Switching processors can be stressful, but Easy Pay Direct made it painless. They handled everything and kept me informed every step of the way."

Ashley Dix

2025-01-24

"Fraud issues are a thing of the past. Switching to Easy Pay Direct was the best decision I made. Their fraud prevention tools caught an issue before I even noticed it."

Jose Ramirez

2025-01-22

"I have worked with other processors that were all about hidden fees. Easy Pay Direct is transparent and upfront about everything."

Leslie A

2025-01-24

"I had an issue with one of my accounts, and their team jumped in right away to help me fix it. I wish all companies responded this quickly."

Ashley Johnson

2024-12-31

"I highly recommend for subscriptions. I run a subscription service, and Easy Pay Direct has been a game-changer for managing my recurring billing."

Shorty Arlene Gonzalez

2025-01-04

"I run a small boutique, and Easy Pay Direct has been amazing. Their rates are better than what I was paying before, and the service is top-notch."

shell

2024-12-30

"I was nervous about switching payment processors, but Easy Pay Direct made it so easy. The team walked me through everything step by step."

Deena Norling

2024-12-30

"Helpful and responsive team. Every time I had a question, they were right there with an answer. It has been such a relief to work with a company that actually cares."

Shanice Hood Davis

2024-12-02

"Very efficient and helpful. Got started right away. Documentation is very clear."

Trustpilot customer

2024-11-20

"We have been with Easy Pay Direct for about a year now and have not run into any issues. The team is easy to work with."

Todd Hodges

2024-09-25

"I sell high ticket items, and finding a reliable processor was a nightmare until I found Easy Pay Direct."

Marcos

2024-08-05

"Easy Pay Direct has been reliable and consistent in their service. I never have to worry about downtime or delays in processing payments."

rolei garzota

2024-08-05

"Easy Pay Direct was great to work with. Setting up actual merchant accounts takes a little more time, but the reliability and support are well worth it."

Sober Petals

2024-07-29

"Excellent for payment processing, especially for high-risk businesses. Very knowledgeable and direct."

Hali Donithan

2024-06-10

"Easy Pay Direct was incredibly easy to set up. We recommend them to everybody, Brad and the team are amazing."

Rejohnna Bunch

2024-07-30

"Great experience from Easy Pay Direct. Made the signup process a breeze. Would recommend Easy Pay Direct to anyone that needs a reliable payment processor."

Erik P

2024-05-24

"Easy to work with and quick to communicate. I highly recommend Easy Pay Direct to anyone looking for a reliable payment processor."

Wanda Webb

2024-04-01

"Easy Pay Direct has been an absolute game-changer for my business. As a small business owner, accessing reliable payment processing has always been a challenge. What truly sets Easy Pay Direct apart is their exceptional customer service and proactive approach in managing my account. Their expertise and guidance in handling chargebacks were invaluable."

Henry Fuentes

2024-01-08

"Great company. Flawless communication. They integrated with my shopping cart and did all the work for me."

Jesse

2024-01-09

"Excellent for payment processing, especially for higher risk businesses. Very knowledgeable and direct."

Mike

2023-12-14

"Amazing company. Their team is very helpful. They saved us in a time of need after our previous processor closed our account. Got us up and running quick."

Natalia

2024-01-04

"Grateful for the EPD team. Easy to use, easy to set up, quick to respond to all my texts, calls and emails."

Brenda

2024-01-08

"Hands down the best payment processor. Highly recommend to everyone I know. Plus they have great rates and are super helpful."

Suneet Sonny Agarwal

2023-06-11

"Great company, amazing customer service. They do underwriting so that you never have account issues. Well worth it. Our previous processor closed three of our accounts which is what prompted us to find a new processor. These guys rock."

Vincent Bitetti

2023-12-28

"Great service, great rates."

Michael Cummins

2024-01-08

"If you process payments online and fall into a high risk category this is the company to use. Everything is smooth and very professional."

Vinnie

2022-11-16

"Awesome processing agency. Have used them for my business for two years now."

Kiko Kicksto

2019-12-04

Trusted by Operators Across Industries

Operators like Frank Kern, Dean Graziosi, Hal Elrod, and Roland Frasier have processed with Easy Pay Direct, among 60,000+ businesses.

FK

Frank Kern

Digital marketer and product launch strategist

"Besides getting us a great rate, they really helped us get our money released after we did a launch and had a bunch of money held. They are always quick to respond, always keep us in the loop, and always shoot straight."

Frank Kern has processed with Easy Pay Direct, building a multi-account setup after his prior provider gave him a 30-day notice.

DG

Dean Graziosi

Real estate educator and personal development author

"I am a very happy client of Easy Pay Direct, working with them was very professional. Everybody was in touch with my team every step of the way and I am very happy to recommend them to everyone."

Dean Graziosi has processed with Easy Pay Direct after a prior processor imposed an overnight reserve hold on his account.

HE

Hal Elrod

Author and speaker

"Easy Pay Direct has been super helpful in a bunch of different areas that none of our other processors provided. Highly recommend them."

Hal Elrod has processed with Easy Pay Direct and noted the difference in support compared to prior processors.

RF

Roland Frasier

Business growth strategist

"I am a very happy client of Easy Pay Direct, working with them was very professional. Everybody was in touch with my team every step of the way and I am very happy to recommend them to everyone."

Roland Frasier has processed with Easy Pay Direct and has recommended the team to others.

Frequently Asked Questions

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Get Your Merchant Account Started

Trusted by 60,000+ Businesses Across All Industries

A selection of the 60,000+ businesses we support with dedicated merchant accounts, including high-risk categories like supplements, coaching, digital products, real estate education, nutraceuticals, SaaS, and continuity.

60,000+ businesses

$12B+ processed

13+ years

500+ integrations